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FAQs

  

General FAQ's

Walters has 4 branches open on Saturday. These locations are: Corona, Brea Branch, LAX and Escondido. Corona, Brea and LAX are open from 7 a.m. to 11 a.m.  Escondido is open 7 a.m. to 12 p.m. Please know all branches close on holidays and holiday weekends.
Click here to see our lists of branch locations

Credit / Account FAQ's

If you've set up an account with one of our branches, we distinguish you as a Trade Account customer.
Click here to apply for a Trade Account with Walters.
Complete a Job Sheet and submit to your sales rep or directly to Kathy Trigg
You can call and request to speak to your credit manager at 562-988-3100.
Once you log into your account on www.walterswholesale.com, click onto your name the upper right hand corner to see your account details. Click on “your orders” to see all orders placed online.
Yes, please email Kathy Trigg with your account number and your preference.
Not at this time, please check back with us at a later date.
Yes, please contact your Trade Account Credit Manager at 562-988-3100 to set this up.  *(Special Restrictions apply)
Yes, please contact your Trade Service Credit Manager at 562-988-3100 to set this up.  *(Special Restrictions apply)

ACCOUNTS & REGISTRATION

Yes, as long as each person uses a unique email address.
Click Login/Register and then Register.  You'll need your account number (can be found on any customer documents) and an invoice number to activate your account.
Click Login/Register and then Forgot your Password.  Enter your email address and a password reset email will be sent to you.

ORDERS AND RETURNS

Add items to your cart.  Click the cart (upper-right side of any page) and then “Go to Checkout”.  Proceed through checkout by clicking “Next” to move to the next step.  When you reach the Review & Payments page, click “Place Order” to submit your order.  You’ll then see an Order Confirmation page and receive an order confirmation via email.
Not available for immediate delivery. Please call to confirm availability.
We establish a line of credit for most of our customers but also accept Visa, MasterCard, Discover, and American Express. See our Payment Options page for more information.
Orders placed for stock items will ship next day when placed before 6 p.m. cutoff time. Any order placed after 6 p.m. may be delayed. Orders will be reviewed next  business day and shipped the following day.
We capture funds on a credit card when the order ships.
Trade Account customers use the same return process as they do today.  Non-account customers should contact e-commerce customer support. (See the Walters Return Policy)
No. Business account customers should contact their local branch for changes.  Non-account customers should call e-commerce customer support.
Non Trade Account should email e-commerce customer support with their order number and a short description of the issue. Business account customers should contact their local branch.
Trade account customers should contact their local branch for access to Billtrust, or connect to BillTrust.  Non-account customers should contact e-commerce customer support.
Click here to see our Terms of sales.
Online orders can not be canceled or changed, please follow our return procedure.

PRICING

After you sign in, the pricing that you are seeing is identical to that which you would get by calling us or stopping by one of our branches.
Trade accounts may use their account with Walters to purchase material on our website. New customers to the site, may use a credit card.
Customers that are tax exempt will not pay sales tax as long as a tax exemption certificate is on file.  All other customers must remit sales tax with their order. Non-account customers should forward their order confirmation email to e-commerce customer support with a tax exemption certificate, if it is not already on file. Business account customers should send their tax exemption certificate to their local branch.

SHIPPING AND DELIVERY

Not in this release. Please check back soon.
We only ship within the continental U.S., Hawaii, and Alaska. Please review our delivery policy for more information.
Trade account customers can select Truck delivery, UPS or will call.  Non-account customers can select UPS or will call. Please review our delivery policy for more information.

SPECIAL FEATURES

Not yet, but this will be implemented by the end of 2017.
  1. Registration

    Click here to login or register your account. Business account customers will have access to account pricing and payment options.

  2. Help Center

    Click here for answers to common questions about ordering, shipping, payment, and returns, as well as contact information for our customer service team.

  3. Branch Locator

    Updating your home branch will make scheduling pick up orders faster and easier and will improve search results by bringing local products to the top of the list.

  4. Search

    Search using keywords, manufacturer part numbers, SKUs, trade slang, and more…

  5. Shop by Category

    Browse our catalog of thousands of products…

  6. Newsletter

    Sign up here to receive our latest deals and to be notified as we continue to improve the site.