Shipping policies

Walters will try our best to deliver your items on time and adhere to your Special Delivery Instructions, but we make no guarantees.

All orders placed on  are only shipped to valid addresses in the continental United States, Alaska and Hawaii. We currently do not ship to PO Boxes, outside of the United States, to Military APO/FPO addresses, or to U.S. Territories. Additional remote surcharges may apply for certain areas. *contact our customer support team for more details. orders ship complete. Orders only ship when all items on order are available. If an item on an order is displaying a "lead-time", that item is not available and the order will be delayed until all items on the order are available.

When the item becomes available the order will be processed and shipped.

Orders are shipped Monday-Friday, excluding federal holidays within the United States.

Walters observes the following Holiday schedule.

  • New Year's  
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day

If your order is placed on these holidays or a weekend, your order will be shipped on the following business day.

All “Walters Truck” delivery orders placed online after 6:00 PM Monday through Friday will ship the next business day (excluding weekends).

“Will Call” orders requiring items to be transferred to a branch placed online after 6:00 PM Monday through Friday will be transferred the next business day (excluding weekends).

 All UPS delivery orders placed online after 2:00 PM Monday through Friday will ship the next business day (excluding weekends).

 *NOTE: Your order confirmation email will show any backordered items that could possibly delay your order.

Shipping Options

Trade Accounts have the option of using the Walters Delivery Truck system. For shipment destinations outside the Walters Delivery Truck area, the UPS option will be displayed.

Our shipping processor is UPS. Please check back periodically with us as we plan to expand our shipping options in the near future. Walters Website is not able to use customer's UPS account numbers.

See below for UPS weight and size limits:

  • Packages can be up to 150 lbs. (70 kg).
  • Packages can be up to 165 inches (419 cm) in length and girth combined.
  • Packages can be up to 108 inches (270 cm) in length.

Any orders that include hazardous or oversized items that cannot be shipped via UPS may be Will-Called at one of our local branches.

Shipping Costs

Depending on the item(s) you purchase on  and the location to which the items will be delivered, different shipping methods will be available.

At checkout, you will be prompted to choose a shipping method for your order. (Please note, some items may offer only one shipping method.)

The shipping costs are dependent on: the size and weight of your order, the shipping method, and the shipping destination. Your actual shipping charges will be displayed during checkout prior to the completion of your order.

Business days are Monday-Friday, excluding federal holidays within the United States.

Finding your order status

Once you have submitted an order on , you will receive a confirmation email shortly thereafter. The confirmation email will contain a link to your order. Tracking numbers will be displayed on the order detail page once the order has shipped. Please contact our Customer Support team, should you need assistance.

How is order status different from tracking information?

The status of your order is supplied by WaltersWholesale.comand represents what is happening with your order from the time you place it until the time it ships from our warehouse. Once your order has shipped and leaves our warehouse, it is handled by a shipping carrier (such as UPS). The shipping carrier may provide tracking information until your order is delivered*. You can check your order status and tracking information by clicking the link in your confirmation email.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

For Trade Accounts using Walters Delivery Truck, please contact your local sales rep and provide them with your order number.

Can I pick up my order from a Walters Branch? (Will-Call)

Yes, all orders have the option to pick up at a local branch. Sometimes this may be the only option, besides Walters Delivery Truck, when an order includes hazardous or oversized items that cannot be shipped via UPS. To choose the pick-up option, select your store location before you add items to your cart and check out. When you are placing an order, you will see the Will Call option on the Address & Payment page.

What is the in-store pick-up policy?

All pick-up orders will be held for a period of 5 business days from receipt of the email order confirmation notice. If the material has not been picked up within the specified time frame, a credit will be issued back to the original form of payment less any applicable shipping charges and a 15% restocking fee. If you receive an incorrect, damaged, or defective item, please contact us immediately at 833-993-3266. Note: All returns are subject to shipping and restocking fees. Depending on your bank, it may take up to 7 business days for your credit card to be credited.

Contact Us

If you still have questions about your order, please contact us via e-mail at

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